Introduction to Supervision

This interactive course will examine the foundational concepts required to provide effective supervision in the human services. 

The importance of quality supervision cannot be overstated. It sustains the delivery of quality programming and more critically, ensures that clients receive the best possible support as they work through the challenges they are facing in their lives.  

This workshop is important for developing the skill set necessary for performing a supervisor’s role however, it can also serve as a short refresher for those currently acting as supervisors.  

LEARNING OBJECTIVES
After attending the session participants will be able to:

1. Describe with confidence the connection between supervision and effective practice 
2. Explain the different approaches to supervision and why they are important 
3. Identify the key factors that support effective supervision 
4. List the skills and characteristics an effective supervisor must demonstrate to provide support to staff and clients 

AGENDA

INSTRUCTOR INFORMATION

Lana Bentley MSW, RCSW

Lana is YW Calgary’s Director of Program Strategy. Prior to joining YW, Lana worked with Alberta Health Services where she spent most of her time in child and adolescent mental health. Lana has been a part-time faculty member at Mount Royal University since 2009. Lana shares her time with Youth Central Calgary, the Calgary Black Chambers, and the Alberta College of Opticians. A loyal but often disappointed fan of the Toronto Raptors, she enthusiastically watches every televised Raptors’ game (much to the frustration of everyone in her household).

Tonia Rodgers MSW, RSW

Tonia is the Manager of Counselling and Personal Development at YW Calgary. As a registered social worker with over thirteen years of experience, Tonia began her career in children’s services and later joined the non-profit sector to focus on family violence. Tonia has been in leadership roles for the past seven years, where she’s been able to share her passion for strengths-based leadership, and the prevention and treatment of family violence. Tonia holds a Bachelor of Social Work from Memorial University and received her Master of Social Work from Dalhousie University.

COURSE MATERIALS
Participants will receive a course manual and information booklet prior to the course commencing.

COURSE COMPLETION & EVALUATION
In order to receive ACE credits, participants must attend the full course, partial credits are not provided. Certificates of completion are emailed to participants within five business days of YWCE receiving their completed course evaluation.

Course evaluations will be emailed to participants who complete the course. The evaluations can be completed online. You will have up to three business days to complete the surveys.

REFUNDS
Course registrations cancelled five or more business days prior to the course are refundable less a 25% administration fee. Unfortunately, cancellations with less than five business days’ notice are not refundable.

You are welcome to transfer your registration to another person with at least two business days’ notice. Should you wish to transfer your registration please email ContEd@ywcalgary.ca. Be sure to provide the workshop name and date, your name, and the name and contact information of the person who will be attending in your place.

COURSE CANCELLATION
Please note that if the advertised course instructor is unavailable, we reserve the right to assign another member of our team to deliver the course.

In the event that we need to cancel the course due to unforeseen and/or extenuating circumstances, we will honor registration and reschedule the course for another date. In the event that you are unable to attend on the new date, a full refund will be offered.

PROGRAM CONCERNS
If you have any concerns related to your experience with the program, please contact:

Continuing Education Committee
ContEdCommittee@ywcalgary.ca

The Committee will respond to your concern within 10 business days of receiving written notification of the matter

ACE PROVIDER STATEMENT
YW Calgary Continuing Education, provider 1785, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. YW Calgary Continuing Education maintains responsibility for this course. ACE provider approval period: 01/27/2022 to 01/27/2026. Social workers completing this course receive 5.0 continuing education credits.